Talkdesk again a Visionary in 2018 Gartner Magic Quadrant for Contact Center as a Service
By Gavin Gustafson
0 min read
See Gartner® Magic Quadrant™ for CCaaS to view the Talkdesk position.
For the second year in a row, Talkdesk is recognized as a Visionary by Gartner in the 2018 Magic Quadrant for Contact Center as a Service, North America, and highest among Visionaries on the Ability to Execute scale.
Gartner performed a rigorous evaluation of 10 call center vendors for completeness of vision and ability to execute. According to Gartner, “Visionaries have strong multichannel product and service capabilities and a clear strategy for sales, marketing and business development. They differentiate themselves by adding unique functionality and/or delivery capabilities.
“Talkdesk is a great partner with a great product. They are a newer entrant to the space and are making a big bet on a more modern set of technical standards which dramatically simplifies the operations and technical environment for its customers – i.e. they are a disruptor targeting traditional and first generation hosted PBX providers. This really shows in the “price:performance” ratio of their offering and makes it easy for us to remain a customer. They have simplified our desktop environment and stabilized back-office operations in ways that other providers promise, but just can’t deliver. Talkdesk is a truly outstanding and exceptional service.” — Vice President of Customer Experience, Communications Industry*
