Talkdesk role and responsibilities.
When providing a business phone system, Talkdesk will make it available to customers who decide to which persons should be granted access. Each of Talkdesk customers, not Talkdesk, controls whether they provide you with a subscription to the Talkdesk Phone, and if they provide you with a subscription, they control what information about you that they submit to our service. Account phone numbers must be purchased by our customers to be available for assignment to Talkdesk Phone users. Talkdesk Phone APP is solely for business use and is not a consumer offering. Private consumers may not purchase or access the Talkdesk Phone APP.
‘User’ – the natural person who downloads the Talkdesk Phone application and to whom access is granted by the Customer. Since this notice’s purpose is to provide information to the persons using the Talkdesk Phone APP, the term ‘you’ means the ‘user’.
‘Authorized Users’ – means customer’s employees and independent contractors working for or on behalf of customer in the ordinary course of customer’s business for whom access to the Talkdesk Phone APP have been purchased.
‘Customer’ – A “customer” is any business entity who purchases Talkdesk products or services. When a customer purchases retail products or services for use by others, those individuals also may be considered Customers for purposes of this Notice. The customer designates one or more people (called an “administrator”) to manage their account and can grant privileges to users on the account.
‘UC Admin’ – the natural person representing the customer to control and administer Talkdesk Phone APP accounts, including controlling privacy-related settings of the product or product account. Depending on their license with Talkdesk, the Admin can authorize additional users on their account, and the account owner can create and/or access the profile information for all users on their account.
‘Contact’ – the natural person who may receive an outbound call or execute an inbound call to a user using Talkdesk Phone APP.
To provide the service of the Talkdesk Phone APP to its customers, Talkdesk will act as a processor, acting on behalf of its customers with regards to the processing of personal data of users and contacts.
Talkdesk may act as a controller with respect to usage data collected from the users. This Notice also intends to accomplish the transparency principle and the obligation to provide information that Talkdesk is subject to.