Running a virtual call center: The technical challenges for IT

Today’s enterprise IT teams face demanding challenges to ensure call center operations can be maintained in a work-from-home environment. On top of technical barriers to enabling a virtual call center, there may be misalignment between IT stakeholders and organizational leaders. Though there are several ways to implement a virtual call center, IT leaders should consider what impact these methods have on cost, resources and the organization’s customer experience. 

Download this white paper now and learn about:

• The pros and cons of the four most common methods of enabling a virtual call center — External Device Mode, Remote Desktop Interface, Virtual Private Network and cloud.
• How to evaluate the viability of your virtual call center as a long-term strategy.
• Ways to present business stakeholders with unprecedented value while keeping expenditure low. 
• Why moving to the cloud is a strategic decision for future-proofing an organization.