Meet Talkdesk Insights: From searching to seeing

Nov. 19, 8 a.m. PT

Your Talkdesk analytics just got a glow-up. Join our product experts for a live, hands-on tour of the new Explore Insights experience and leave knowing exactly what changed, why it matters, and how to make it work for you on day one.

Why attend: 

Opening reports, filtering, exporting, repeating – all to answer one question? Talkdesk Insights flips that script.

AI-generated Insights and conversational analytics bring the answers to you. Just ask your data.

We’ll walk through every change side by side with what you know today, so you can skip the learning curve.

What you’ll learn: 

• Before and after: See exactly what’s changed.

• Tour the new Explore Insights layout side by side with the old: the landing page, AI-generated Insights, and conversational analytics. See exactly how your daily workflow changes.

• Make it yours: Build your personalized workspace.

• Choose up to five Key Metrics for your role, then learn the fastest ways to find, search, and favorite your go-to reports and dashboards.

• Ready, set, access: Readiness, permissions, and data scope.

• Understand commercial entitlements, account availability, and how role access and security scopes shape what each user sees.

Who should attend? 

Built for the people who run the floor — and the numbers.

• Managers and supervisors who want performance answers, fast.

• Ops leaders who need their KPIs front and center.

• Analysts ready to ask, not hunt.

• Admins who own rollout and data access.

Bring your questions. Build your confidence.

See the new experience in action and learn practical techniques.