Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Special Report: CCW Generating Revenue Through The Contact Center

third

hero

<h3>Ops! Sembra che si sia verificato un problema durante il caricamento dei contenuti della tua esperienza.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

By blurring the lines between an innovative virtual experience and a hands-on in-person interaction, customers have set a precedent that requires seamless, reliable, and effective support at every touchpoint. With customers no longer differentiating between a digital or traditional service experience, companies now rely on their agents to provide consistent quality of service while acting as an all-in-one resource for customers across their journey.
Although this may place more responsibility on the agent to deliver exceptional experiences on every level, it also creates an opportunity to position agents as revenue-generating brand experts. Once companies can ensure that their agents are prepared to take on a more adaptable support role, they can go beyond the traditional expectations of a service professional and deliver all-encompassing assistance.
This report will cover the new customer experience landscape and dive deeper into rising expectations to outline the attributes of an exceptional experience in 2021.
It will also discuss:
<ul class="text text--16">
<li>Ways to simplify the agent experience to support streamlined and successful experiences at every touchpoint</li>
<li>How to leverage customer data to tailor interactions and promote more proactive and efficient service experiences</li>
<li>Solutions that reposition the contact center as a revenue-generating resource that supports rising customer expectations</li>
</ul>

side_form

The global state of CX 2023

Studio di mercato 2023: CX Trends, Challenges, & Opportunities

Lo Stato Globale della Customer Experience 2023

ChatGPT and the contact center of the future

card_related

Download the Special Report: CCW Generating Revenue Through The Contact Center Report.

Special Report: CCW Generating Revenue Through The Contact Center

Si prega di attendere mentre verifichiamo le impostazioni di privacy.

Potresti essere interessato anche a:

The global state of CX 2023

Studio di mercato 2023: CX Trends, Challenges, & Opportunities

Lo Stato Globale della Customer Experience 2023

ChatGPT and the contact center of the future