Users of trusted business technology reviews site score Talkdesk ‘best of’ in key contact center categories
SAN FRANCISCO – Jan. 12, 2022 – TrustRadius has recognized Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, with 2022 Best Of Awards for Feature Set, Value, and Relationship in the Contact Center category.
With almost 400 verified reviews, Talkdesk emerged as a valuable player in each category with high scores in the following areas:
- 9.3 out of 10 for recording
- 9.1 out of 10 for live reporting
- 9.0 out of 10 for warm transfer
- 8.9 out of 10 for interactive voice response
“Talkdesk has earned an award for Best Feature Set, Best Value for Price, and Best Relationship in the Contact Center category on TrustRadius,” said Megan Headley, vice president of Research, TrustRadius. “These awards are based entirely on feedback from Talkdesk customers. Reviewers highlight the VoIP call quality, simple interface, IVR flow, and integration to CRM and helpdesk systems.”
To win a Best Of Award in each category, a nominated organization must receive a minimum of 10 TrustRadius reviews from July to November. Best Value for Price Award winners have provided accurate pricing in their product profiles to help buyers. Winners rank amongst the top three positions of their category. Extra vetting via textual review analysis was also performed by the TrustRadius research team.
The TrustRadius Best Of Awards recognize products that have the highest percentage of positive Key Insights statistics. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. A detailed criteria breakdown on the methodology and scoring that TrustRadius uses to determine Best Of winners can be found here.
TrustRadius previously awarded Talkdesk the 2021 Top Rated Awards for Call Center Workforce Optimization and Voice over Internet Protocol (VoIP), as well as the 2021 Top Rated awards for Contact Center Software and Call Recording.
- See Talkdesk as a Leader by Gartner in the 2021 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
- Hear directly from customers about why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk è un marchio registrato di Talkdesk Inc. Tutti i nomi di prodotti e società sono marchi di fabbrica™ o marchi registrati® dei rispettivi proprietari. Il loro uso non implica alcuna affiliazione o approvazione da parte dei rispettivi proprietari.
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