Press Release

Talkdesk Alert: Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2020

SAN FRANCISCO — June 18, 2020 — Talkdesk® announces its position as a Leader in The Aragon Research Globe™ for Intelligent Contact Centers, 2020. The Globe defines a Leader as having “comprehensive strategies that align with industry direction and market demand, and effectively perform against those strategies.”

The inclusion criteria for this Aragon Research Globe is

  • Minimum of $6 million in primary revenue for contact center or a minimum of $8 million in revenue in a related market (voice, video conferencing, collaboration and team collaboration/messaging)
  • Product must be announced and available
  • Customer references from each hemisphere in which the vendor participates

Executive Quote:

“We greatly appreciate Aragon Research’s acknowledgment of Talkdesk as a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2020, and see it as confirmation of Talkdesk’s overall product strategy and commitment to setting new standards for the contact center industry through rapid innovation.” – Tiago Paiva, chief executive officer, Talkdesk

Additional Resources: 

Tweet this: @Talkdesk is a Leader in The Aragon Research Globe for Intelligent #ContactCenters, 2020 from @AragonResearch1 

About Talkdesk

Talkdesk® is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts:

Talkdesk Public Relations

[email protected]

Aragon Research Disclaimer: Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.