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Talkdesk Ranked #1 in 53 G2 Winter Reports

Now holds Leader quadrant positions in 35 reports with more than 1,400 five-star ratings


SAN FRANCISCO–Dec. 13, 2022Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, earned the #1 spot in 53 G2 Winter Reports for 2023, surpassing competitor scores in seven key contact center categories. Talkdesk also scooped up 94 G2 badges, including Leader, Highest User Adoption, Fastest Implementation, Best Relationship, Best Results, Best Usability, Easiest Admin, Easiest Setup, Users Most Likely to Recommend, Best Support, Best Meet Requirements, and Best Estimated ROI.


Overall, the company is positioned in the Leader quadrant of 35 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site and has received more than 1,400 five-star ratings.


Talkdesk performance highlights from the G2 Winter 2023 report include:


Contact Center 

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk ranks #1 in Small Business, Mid-Market, and Enterprise Grids based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100

Call Center Infrastructure

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Contact Center Knowledge Base

  • Talkdesk ranks #1 for Usability
  • Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100

Contact Center Workforce

  • Talkdesk ranks #1 for Usability
  • Talkdesk ranks #1 in the Europe Regional Grid based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 97 out of a possible 100

Auto Dialer

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100

Analisi vocale

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk ranks #1 for Usability

Contact Center Quality Assurance

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100

Additional Resources: 

  • Uncover opportunities to learn from peers, share best practices, and influence the Talkdesk product roadmap by joining the Talkdesk Community 

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About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. 


Talkdesk è un marchio registrato di Talkdesk Inc. Tutti i nomi di prodotti e società sono marchi di fabbrica™ o marchi registrati® dei rispettivi proprietari. Il loro uso non implica alcuna affiliazione o approvazione da parte dei rispettivi proprietari.  


Contatto per i media: 


Elia Mak

[email protected]