Press Release
Talkdesk Ranked #1 in 53 G2 Winter Reports
Now holds Leader quadrant positions in 35 reports with more than 1,400 five-star ratings
SAN FRANCISCO–Dec. 13, 2022–Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, earned the #1 spot in 53 G2 Winter Reports for 2023, surpassing competitor scores in seven key contact center categories. Talkdesk also scooped up 94 G2 badges, including Leader, Highest User Adoption, Fastest Implementation, Best Relationship, Best Results, Best Usability, Easiest Admin, Easiest Setup, Users Most Likely to Recommend, Best Support, Best Meet Requirements, and Best Estimated ROI.
Overall, the company is positioned in the Leader quadrant of 35 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site and has received more than 1,400 five-star ratings.
Talkdesk performance highlights from the G2 Winter 2023 report include:
Contact Center
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 in Small Business, Mid-Market, and Enterprise Grids based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100
Call Center Infrastructure
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100
Contact Center Knowledge Base
- Talkdesk ranks #1 for Usability
- Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100
Contact Center Workforce
- Talkdesk ranks #1 for Usability
- Talkdesk ranks #1 in the Europe Regional Grid based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 97 out of a possible 100
Auto Dialer
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100
Speech Analytics
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 for Usability
Contact Center Quality Assurance
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100
Additional Resources:
- See Talkdesk as a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
- Hear directly from customers on why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
- Uncover opportunities to learn from peers, share best practices, and influence the Talkdesk product roadmap by joining the Talkdesk Community
Social Networks:
- Blog: https://www.talkdesk.com/blog/
- Twitter: https://twitter.com/Talkdesk
- LinkedIn: https://www.linkedin.com/company/talkdesk/
- Facebook: https://www.facebook.com/Talkdesk/
- Instagram: https://www.instagram.com/Talkdesk/
About Talkdesk
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Elia Mak