Press Release
Talkdesk Ranked #1 in 22 G2 Winter Reports
Now holds Leader quadrant positions in 28 reports with more than 1,000 five-star ratings
SAN FRANCISCO–Dec. 14, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, earned the #1 spot in 22 G2 Winter Reports for 2022, surpassing competitor scores in four key categories (Telecom Services, Contact Center Quality Assurance, Auto-Dialer, and Speech Analytics.) Talkdesk also scooped up 43 G2 badges, including Leader, Highest User Adoption, Best Relationship, Best Results, Users Most Likely to Recommend, Most Implementable, Best Usability, and Easiest To Use.
Overall, the company is positioned in the Leader quadrant of 28 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site and has received more than 1,000 five-star ratings.
Talkdesk performance highlights from the G2 Winter 2022 report include:
Telecom Services for Call Centers
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100
Contact Center Workforce
- Talkdesk ranks #1 for Results
- Talkdesk ranks #1 for Relationship
- Talkdesk ranks #1 for Usability
- Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100
Auto Dialer
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk ranks #1 for Momentum
- Talkdesk has a G2 Satisfaction Score of 91 out of a possible 100
Speech Analytics
- Talkdesk ranks #1 overall based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 85 out of a possible 100
Contact Center Quality Assurance
- Talkdesk ranks #1 overall based on a G2 Score of 93
- Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
- Talkdesk has a G2 Satisfaction Score of 89 out of a possible 100
Additional Resources:
- See Talkdesk as a Leader by Gartner in the 2021 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
- Hear directly from customers on why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
- Uncover opportunities to learn from peers, share best practices, and influence the Talkdesk product roadmap by joining the Talkdesk Community
Social Networks:
- Blog: https://www.talkdesk.com/blog/
- Twitter: https://twitter.com/Talkdesk
- LinkedIn: https://www.linkedin.com/company/talkdesk/
- Facebook: https://www.facebook.com/Talkdesk/
- Instagram: https://www.instagram.com/Talkdesk/
About Talkdesk
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,800 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Camille Beasley
(972) 896-1936