Meet Talkdesk at Future Branches!
Banking is changing fast, and customer expectations are higher than ever. At Future Branches, discover how Talkdesk Customer Experience Automation (CXA) helps financial institutions deliver seamless, intelligent experiences across every channel.
From account servicing and lending to collections and fraud mitigation, CXA automates complex workflows, turning fragmented processes into outcome-driven, real-time service. AI agents leverage insights from the Talkdesk Data Cloud to resolve issues quickly, accurately, and with human-like empathy.
Speaker session
Unified. Intelligent. Efficient. Transforming customer experience with the omnichannel AI platform built for banking.
Tuesday, Nov. 18, 3:20 p.m.
Rahul Kumar, VP & GM Financial Services and Insurance, Talkdesk
Stuart Salembier, SVP Member Engagement & Channel Delivery, Municipal Credit Union
This session explores how community banks and credit unions can leverage Agentic AI to modernize member experiences, improve operational efficiency, and manage risk. Learn how a no-code, omnichannel AI platform built for financial services enables human-like self-service, intelligent assistance for staff, and automated workflows across the member lifecycle.
Key Takeaways:
-
Modernize member experiences with Agentic AI and CXA™.
-
Enable human-like self-service across digital and branch channels.
-
Empower staff with intelligent AI assistance for faster, accurate resolutions.
-
Automate workflows across the entire member lifecycle.
-
Gain practical guidance on governance, data readiness, and workforce enablement.
-
Build technology partnerships that deliver measurable results faster and with confidence.