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Empowering the subscriber: AI and automation

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Thanks - the Talkdesk Team.

SPEAKER: 
João Carmo, Principal Product Manager, Talkdesk 
Julia Ochinero, Head of Telco Industry Marketing
As Communications Service Providers (CSP) transform into Digital Service Providers (DSP), they need to deliver the end-to-end experience subscribers expect. This includes providing an automated self-service engagement that consumers now prefer. AI-infused automation can deliver value across the entire subscriber journey. Subscribers can quickly self-direct themselves to resolution whether it is provisioning a new prepaid phone, adding a new service or buying a product. With automation and AI, the contact center is positioned to be the epicenter of your company’s transformation to a DSP.
In this session, we’ll share a  view of a modern CX and address specific use cases including how to:
<ul class="text text--16">
<li>Capture voice, emotion and intent to improve and inform interactions.</li>
<li>Enable self-service authentication, provisioning and more.</li>
<li>Capture real-time subscriber activity and make it actionable.</li>
</ul>

Compila il modulo per guardare la registrazione.

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Julia Ochinero

João Carmo

people

Learn about the views of a modern CX from Talkdesk Principal Product Manager João Carmo by watching the empowering the subscriber: AI and automation video.

Empowering the subscriber: AI and automation

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Speaker.

Julia Ochinero

João Carmo