Talkdesk Copilot

Une IA qui aide réellement les téléconseillers à résoudre les problèmes correctement et rapidement.

Talkdesk Copilot uses agentic AI to help human agents resolve complex customer challenges in real time. Built on the Talkdesk Customer Experience Automation (CXA) platform, Copilot understands multi-layered questions, synthesizes information across systems, and delivers context-aware recommendations within seconds. By combining AI reasoning with human judgment, Copilot empowers agents to respond faster, more accurately, and with greater confidence.