Smarter authentication with Talkdesk Identity.

Companies face increasing pressure to comply with data security and privacy requirements. To support this, contact centers need more robust and secure authentication methods. Additionally, poor customer authentication too often increases handling time by adding extra steps to the call, slowing down the process, and causing difficulties for both the agent and the customer.

As part of Talkdesk Customer Experience Automation (CXA), Talkdesk Identity™ uses AI for self-service voice authentication, helping companies detect and prevent fraud while streamlining the experience for customers and agents alike.