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Measurable ROI in modern retail: A CX Innovators special edition.
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The modern retail landscape demands a shift from tactical fixes to strategic, unified operations that directly impact your bottom line. The 2025 CX Innovators Awards showcased organizations that successfully leveraged intelligent technology to master this transformation.
Measurable ROI in modern retail shares the blueprints from six industry trailblazers, moving past abstract theory to showcase concrete, measurable success. Discover how pioneers like Serta Simmons Bedding, United Rentals, and Quadient are:
Unifying complex omnichannel experiences (B2B/B2C, physical/digital).
Driving massive operational efficiency, reducing labor costs, and eliminating seasonal hiring.
Translating customer experience (CX) into direct financial results, boosting loyalty and retention.
Stop guessing and start leading. Dive into the full stories to see how vision and technology converge to deliver industry-leading outcomes, proving that exceptional CX is the defining competitive advantage in modern retail.
