Press Release

Talkdesk Ranked #1 in 25 G2 Spring Reports


SAN FRANCISCO–March 22, 2022Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, earned the #1 spot in 25 G2 Spring Reports for 2022, surpassing competitor scores in four key categories (Contact Center Infrastructure, Contact Center Quality Assurance, Auto-Dialer, and Speech Analytics.) Talkdesk also scooped up 41 G2 badges, including Leader, Highest User Adoption, Best Relationship, Best Results, Most Implementable, and Best Usability.


Overall, the company is positioned in the Leader quadrant of 28 G2 reports. Talkdesk also remains the record holder among contact center as a service (CCaaS) vendors for the highest number of reviews on the G2 site and has received more than 1,000 five-star ratings.


Talkdesk performance highlights from the G2 Spring 2022 report include:


Contact Center Infrastructure

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100

Contact Center Operations

  • Talkdesk ranks #1 in the Enterprise Grid based on G2 score
  • Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100

Contact Center Workforce

  • Talkdesk ranks #1 for Results
  • Talkdesk ranks #1 for Relationship
  • Talkdesk ranks #1 for Usability
  • Talkdesk ranks #1 in the Europe Regional Grid based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 96 out of a possible 100

Auto Dialer

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk ranks #1 for Momentum
  • Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100

Speech Analytics

  • Talkdesk ranks #1 overall based on G2 Score
  • Talkdesk has a G2 Satisfaction Score of 86 out of a possible 100

Contact Center Quality Assurance

  • Talkdesk ranks #1 overall based on a G2 Score 
  • Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score
  • Talkdesk has a G2 Satisfaction score of 89 out of a possible 100

Additional Resources: 

  • Uncover opportunities to learn from peers, share best practices, and influence the Talkdesk product roadmap by joining the Talkdesk Community 

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About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. 


Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  


Media Contact: 


Camille Beasley 

[email protected]

(972) 896-1936