Press Release
Talkdesk wins 2025 Finovate Award for Most Impactful AI-Based Solution
Recognition from industry experts highlights Talkdesk’s leadership in delivering tangible results for financial institutions through customer experience automation
PALO ALTO, Calif.—September 15, 2025—Talkdesk®, Inc. today announced it won the award for “Most Impactful AI-Based Solution” at the 2025 Finovate Awards. The award recognizes Talkdesk for its strategic and impactful use of artificial intelligence (AI) to solve practical banking problems and deliver demonstrable real-world results.
The annual Finovate Awards celebrate companies driving financial technology innovation forward. Winners are selected by a panel of industry experts across banking, fintech, investing, and technology, making this recognition a significant validation of Talkdesk’s leadership in the financial services market. The award honors Talkdesk Financial Services Experience Cloud™, a customer experience automation (CXA) platform purpose-built for banks and credit unions. CXA replaces fragmented, human-coordinated workflows with autonomous AI orchestration. A core component of the platform is Talkdesk AI Agents for Financial Services—specialized to automate and resolve complex banking workflows, such as servicing loans or managing card fraud, autonomously and with human-like empathy. This empowers financial institutions to modernize their service without a full rip-and-replace, reduce costs, and deliver the personalized experiences modern customers expect.
“This Finovate Award is a testament to our focus on delivering practical AI that transforms the banking customer experience and drives proven value for our customers,” said Rahul Kumar, vice president and general manager of financial services and insurance at Talkdesk. “Banks are under constant pressure to modernize while managing costs. Agentic AI and multi-agent orchestration are ushering in a new era of human-like CX automation, and and we’re proud that this award recognizes our platform for delivering the tangible results and efficiencies financial services organizations need to thrive.”
“These companies and leaders represent the best of fintech innovation today,” said the Finovate Awards committee. “Their achievements demonstrate the transformative power of technology in the financial services sector and set a high standard for the industry to follow.”
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact
Talkdesk Public Relations