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TALKDESK BLOG

Das Ende der Customer Experience, wie wir sie kennen

Von Tiago Paiva

Tiago Deep Purple

Sehen Sie, was sonst noch neu ist.

Customer experience automation: The definitive guide

Künstliche Intelligenz

Customer experience automation: The definitive guide

By Toussaint Celestin

Christmas in July: Why retailers need to start holiday prep now

Einzelhandel und Konsumgüter

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

Künstliche Intelligenz

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is a virtual agent? A comprehensive guide

Künstliche Intelligenz

What is a virtual agent? A comprehensive guide

Celia Cerdeira

Von Celia Cerdeira

When travel hits turbulence, CX takes off

Reise- und Gastgewerbe

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

Künstliche Intelligenz

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

Von Pedro Andrade

11 ways to improve customer experience (CX)

Contact-Center-Trends

11 ways to improve customer experience (CX)

Celia Cerdeira

Von Celia Cerdeira

Das Ende der Customer Experience, wie wir sie kennen

Künstliche Intelligenz

Das Ende der Customer Experience, wie wir sie kennen

Tiago Paiva, Talkdesk CEO & Founder

von Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Contact-Center-Trends

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

Von Celia Cerdeira

How AI is reshaping healthcare’s front door

Gesundheitswesen und Biowissenschaften

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

How AI agents elevate—not eliminate—contact center agents

Künstliche Intelligenz

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin

Are your contact center KPIs outdated?

Contact-Center-Trends

Are your contact center KPIs outdated?

By Clayton Lougée

Künstliche Intelligenz

Kundenerlebnisses einschränken. A better way.

How to improve customer service: A step-by-step guide

Contact-Center-Trends

How to improve customer service: A step-by-step guide

Celia Cerdeira

Von Celia Cerdeira

Top 5 takeaways for successful change management in healthcare

Kundenerfolg

Top 5 takeaways for successful change management in healthcare

Mitch Mann Purple

By Mitch Mann

Closing the CX gap with AI for on-premises contact centers

Künstliche Intelligenz

Closing the CX gap with AI for on-premises contact centers

Antonio Veloso Purple

By António Veloso

A guide to contact center quality assurance

Contact-Center-Trends

A guide to contact center quality assurance

Celia Cerdeira

Von Celia Cerdeira

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Einzelhandel und Konsumgüter

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Michael Klein Speaker

By Michael Klein

Contact center analytics: The ultimate guide

Contact-Center-Trends

Contact center analytics: The ultimate guide

Celia Cerdeira

Von Celia Cerdeira

First call resolution (FCR): What it is and how to improve it

Contact-Center-Trends

First call resolution (FCR): What it is and how to improve it

Celia Cerdeira

Von Celia Cerdeira

What is customer service automation and how does it work?

Contact-Center-Trends

What is customer service automation and how does it work?

Celia Cerdeira

Von Celia Cerdeira