Industry Event
CCW Las Vegas
Caesars Forum, Las Vegas
Jun. 9 – 12, 2025
Join Talkdesk to learn how to discover, build, orchestrate, and measure experiences that your customers will love.
Agentic AI-powered solutions from Talkdesk identify high-impact automation opportunities, build workflows, synchronize people and processes, and surface insights and recommendations for optimization, for transformative CX impact.
Visit us at booth #628 to learn more, or book a meeting for a personal demo.
AI Agents at the helm—powering the full CX lifecycle.
Wednesday, Jun. 11, 2025
8:50 – 9:20 a.m.
Location: Caesars Forum – Academy Ballroom
Michael Matoush, SVP, education and learner experience, Career Certified
Crystal Pittman, Sr. manager, customer support, HumanN
Neville Letzerich, Chief marketing officer, Talkdesk
In this forward-looking session, Talkdesk CMO Neville Letzerich sits down with leaders from Career Certified and HumanN, two organizations charting the future of customer experience with AI. Hear how Career Certified is enhancing the learner experience with AI copilots, while HumanN is deploying multilingual AI agents that handle entire conversations fluidly, empathetically, and without human handoff.
This session will explore:
How agentic AI is shifting the CX model from reactive to proactive.
What AI agents mean for the future of human roles in the contact center.
Why AI-led experiences will soon be the standard, not the exception.
Case Study Session
From Call Queues to AI Agents: HumanN’s CX Reinvention.
Wednesday, Jun. 11, 2025
11:00 – 11:45 a.m.
Location: Caesars Forum, Summit A
Crystal Pittman, Sr. manager, customer support, HumanN
Kevin McNulty, Sr. director, product marketing, Talkdesk
What happens when a fast-growing retail brand hands over service tasks to agentic AI?
In this session, HumanN shares how it’s using AI agents to elevate customer experience, automate autonomously, and free up customer service representatives for what matters most. You’ll get a behind-the-scenes look at how the team shifted from scripts and queues to AI-led service that adapts, personalizes, and performs.
Hear what they learned, what surprised them, and what they’d do differently.
What “agentic AI” really means in a retail contact center.
How HumanN automated 65% of chat interactions.
What it takes to go from pilot to impact fast.
Lessons on balancing AI and human agents in a real-world retail environment.