Partner Event
EMEA Partner Connect 2025
Unleash the Power of Customer Experience Automation (CXA)
Renaissance Porto Lapa HOTEL, Porto | Portugal
Sep. 24-25, 2025
Unleash the power of automated AI.
Talkdesk is leading a new era in customer experience with Customer Experience Automation (CXA) a new category and platform designed to automate the full complexity of modern customer journeys. We invite you, our valued EMEA partners, to join us at Partner Connect 2025. This event is your opportunity to engage with us and gain the product knowledge, technical insights, and sales strategies needed to help your clients automate end-to-end customer journeys and unlock new levels of efficiency and revenue.
What to expect?
We’re excited to invite our valued partners for two days of cutting-edge insights and celebration with the Talkdesk team.
Date
September 24-25, 2025
Time
Location
Renaissance Porto Lapa Hotel
-1 floor
R. de Cervantes 169, 4050-289 Porto, Portugal
Agenda
Welcome Reception
September 23
Join us on September 23 at 6:00 p.m. for a welcome reception at the Renaissance Lapa Hotel.
We’ll be on the minus one floor, where the stylish foyer and terrace area offer the perfect setting to enjoy delicious
cocktails and small bites. This is a great opportunity to expand your network and set the tone for an exciting event ahead.
1
4
Day 1 – Unified Sessions
September 24
Driving Growth and Innovation with Talkdesk
| Time | Session title | Speakers |
|---|---|---|
8:30 – 9:30 a.m. 1:00 | Arrivals and Registration | |
9:30 – 10:00 a.m. 00:30 | Opening Remarks | Niall Madden, Regional Vice President, Channel – EMEA |
10:00 – 10:30 a.m. 00:30 | Global and International Performance Update | Al Caravelli, CRO / SVP, Strategic Alliances & Partners |
10:30 – 10:45 a.m. 00:15 | Coffee Break | |
10:45 – 11:45 a.m. 1:00 | AI Innovation and New Products | Pedro Andrade, Vice President, Product Management, AI |
11:45 – 12:15 a.m. 00:30 | Delivering Talkdesk: Technical Expertise and Implementation | João Gaspar, Vice President, Global Professional Services |
12:15 – 1:15 p.m. 1:00 | Lunch | |
1:15 – 2:15 p.m. 1:00 | Sales Leadership Panel and Q&A | Niall Madden, Regional Vice President, Channel – EMEA |
2:15 – 2:45 p.m. 00:30 | Compliance, an easy task | PCI PAL |
2:45 – 3:15 p.m. 00:30 | Customer Success Story: Novobanco | Conceição Matos, Transformation Director, Novobanco |
3:15 – 3:30 p.m. 00:15 | Coffee Break | |
3:30 – 4:00 p.m. 00:30 | Talkdesk Express Product Spotlight and New Support Dashboard | Rui Melo Biscaia,Vice President Product, Platform |
4:00 – 4:30 p.m. 00:30 | Partnering for Success | Jonathan Renfro, Senior Manager, Revenue Operations |
4:30 – 5:00 p.m. 00:30 | Fireside Chat with AWS | Stuart Horne, Global Alliance Director |
5:00 – 5:45 p.m. 00:45 | Closing Remarks | |
5:45 – 7:00 p.m. 1:15 | Free Time / Transition | |
7:00 – 10:00 p.m. 3:00 | Offsite Porto wine tasting at Taylor’s Port Cellar and dinner Barão Fladgate Restaurant. |
Gather with us for an exclusive networking evening.
We’ll begin with a port wine tasting at the iconic Taylor’s Port Cellar. Then, we’ll move to the Barão Fladgate Restaurant. Enjoy breathtaking views of Porto from the stunning terrace as we celebrate our partnerships and kick off the event in style.
1
5
Day 2 – Specialized Tracks
September 25
Day 2 is where the real work begins. We move beyond foundational knowledge and into specialized, in-depth training.
This is your opportunity to gain the critical skills you need to drive our shared success.
Talkdesk Sales Academy
Designed for sales professionals and revenue leaders, this full-day program explores how CXA is transforming the sales landscape.
Talkdesk Technical Track
Built for technical teams, this full-day session is all about learning by doing. Great Prizes on the line.
Talkdesk SALES ACADEMY
| Time | Session title | Speakers |
|---|---|---|
8:30 – 9:00 a.m. 00:30 | Arrivals | |
9:00 – 9:45 a.m. 1:15 | Sales Academy Opening: Regional Performance, New Sales Processes, and AI Consumption | Guilherme Pinheiro, Vice President, International Sales |
9:45 – 10:30 a.m. 10:30 | CXA Workshop | Pedro Andrade, Vice President, Product Management, AI |
10:30 – 10:45 a.m. 10:45 | Coffee Break | |
10:45 – 11:15 a.m. 00:30 | Better Together: Maximizing Marketing Impact | Amy Payne, Vice President, Customer, Partner and Regional Marketing |
11:15 – 12:15 a.m. 1:00 | Partner Panel Interview | Selected Partners |
12:15 – 1:15 p.m. 1:00 | Lunch | |
1:15 – 2:00 p.m. 00:45 | Strategy & Value Consulting | Elena Pueyo, Value and Strategy Advisory Director |
2:00 – 2:30 p.m. 00:30 | App Marketplace Workshop | Karina Margarian, Director, Appconnect |
2:30 – 2:45 p.m. 00:15 | Coffee Break | |
2:45 – 3:15 p.m. 00:30 | Fireside Chat with Microsoft | Stuart Horne, Global Alliance Director |
3:15 – 4:00 p.m. 00:45 | Sales Academy Wrap-Up and Partner Q&A | Niall Madden, Regional Vice President, Channel – EMEA |
TALKDESK TECHNICAL TRACK
| Time | Session title | Speakers |
|---|---|---|
8:30 – 9:00 a.m. 00:30 | Arrivals | |
9:00 – 9:30 a.m. 1:00 | AI Fairytales | Pedro Andrade, Vice President, Product Management, AI |
9:30 – 10:30 a.m. 1:00 | Demo Lab Kick Off | Neal Laxman, Lead Solution Engineer |
10:30 – 10:45 p.m. 00:15 | Coffee Break | |
10:45 – 12:15 a.m. 1:30 | Innovate & Integrate – A hands-on session with our Newest Features | |
12:15 – 1:15 p.m. 1:00 | Lunch | |
1:15 – 2:00 p.m. 1:00 | Innovate & Integrate – Continuation of Hands on Sessions | |
2:00 – 3:15 p.m. 1:15 | Project reveal: Demo Jam | |
3:15 – 3:30 p.m. 00:15 | Coffee Break | |
3:30 – 4:30 p.m. 1:00 | Project reveal: Continuation of Demo Jam | |
4:30 – 5:00 p.m. 00:30 | Demo Jam Celebration – Winners Announcement! |
Meet the experts.
Al Caravelli
Talkdesk
CRO / SVP, Strategic Alliances & Partners
Pedro Andrade
Talkdesk
Vice President, Product Management, AI
Niall Madden
Talkdesk
Regional Vice President, Channel – EMEA
Guilherme Pinheiro
Talkdesk
Vice President, International Sales
Amy Payne
Talkdesk
Vice President, Customer, Partner and Regional Marketing
Garry Ovenell
Talkdesk
Regional Vice President, EMEA Solution Engineering
João Gaspar
Talkdesk
Vice President, Global Professional Services
Rui Melo Biscaia
Talkdesk
Vice President Product, Platform
Aswhin Rana
Talkdesk
Vice President Partner Engineering
Conceição Matos
Novobanco
Transformation Director
Karina Margarian
Talkdesk
Director, Appconnect
Elena Pueyo
Talkdesk
Value and Strategy Advisory Director
Stuart Horne
Talkdesk
Global Alliance Director
Josef Tylli
Microsoft
Global ISV Lead
Neal Laxman
Talkdesk
Lead Solution Engineer
Pedro Marques
Amazon Web Services (AWS)
Solutions Architect
Jonathan Renfro
Talkdesk
Senior Manager, Revenue Operations
Covadonga Villalba Andia
Amazon Web Services (AWS)
Senior Account Manager
Narcís Giménez
Talkdesk
Senior Solution Engineer
Join us for an unforgettable event!
This is your exclusive opportunity to collaborate directly with Talkdesk teams to shape the future of our partnership and unlock significant new growth opportunities with CXA.