Workforce Engagement Management

In addition to Live and Explore, supervisors can also leverage Talkdesk Workforce Engagement Management. Let's say that a supervisor needs to review an evaluation of a past interaction with Alex that's been automatically scored with AI from QM Assist. With Talkdesk QM Assist, you can fully automate the QM process and score 100% of interactions using AI. Supervisors are presented with the ability for keyword searches, sentiment, full transcription and screen recording. Talkdesk Workforce Management combines powerful AI and automation with a remarkably intuitive user experience to help supervisors optimize staffing and scheduling decisions. Forecasts are generated automatically, along with easy to understand staffing projections, with adherence integrated into the same view. Agent schedules are also generated automatically and released to agents and can be accessed from anywhere via dedicated native mobile application. Talkdesk CX Cloud offers a better way for organizations to intelligently unlock the promise and potential of great customer experiences with AI and automation to enable smarter and faster customer service that delights customers like Alex.