Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Voice over VPN vs. voice over cloud: a side-by-side comparison

third

hero

<h3>¡Ups! Parece que hay un problema al cargar su experiencia de contenido.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Business continuity is top of mind for contact centers that had to move thousands of agents to work-from-home (WFH) environments. For companies that have already transitioned their contact center technology to the cloud, the transition has been easier. But for the more than 80% of organizations still running legacy on-premises phone systems, the transition is not so simple. Many companies are opting to extend their existing virtual private network (VPN) environments to facilitate 100% at-home call center agents, but this can have devastating effects on voice quality, creating customer service issues that may not become apparent until it’s too late. We stood up a test environment to compare key voice quality KPIs in a VPN vs. direct-to-cloud environment.
 
Download this white paper now and learn about:
 
<ul class="text text--16">
<li style="font-weight: 400;">Voice over VPN vs. voice over cloud test results and data points</li>
<li style="font-weight: 400;">Common issues with using VPN to connect to telephony</li>
<li style="font-weight: 400;">Split tunneling methods that complement your VPN</li>
<li style="font-weight: 400;">How to route voice traffic effectively in work-from-home scenarios</li>
</ul>

side_form

Unified Member Experiences: The next frontier of digital transformation in credit unions

ChatGPT y el Futuro del Servicio de Atención al Cliente

La fidelización del cliente a través del contact center: El análisis de los líderes de las aseguradoras

CX Innovator Award Winners

card_related

Download the Voice over VPN vs. Voice Over Cloud: A Side-by-Side Comparison White Paper.

Voice over VPN vs. voice over cloud: a side-by-side comparison

Por favor, espere mientras validamos su configuración de privacidad.

También le puede interesar:

Unified Member Experiences: The next frontier of digital transformation in credit unions

ChatGPT y el Futuro del Servicio de Atención al Cliente

La fidelización del cliente a través del contact center: El análisis de los líderes de las aseguradoras

CX Innovator Award Winners