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<p class="text text--16"><img alt="Talkdesk vs Avaya" class="aligncenter wp-image-107103" decoding="async" height="61" loading="lazy" src="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/talkdesk-vs-avaya.webp" width="300"></img></p>
<h1>Contact center getting disrupted?</h1>
<p class="text text--20">Avaya customers, Talkdesk is here for you.</p>


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Why Avaya users are switching to Talkdesk.

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<p class="text text--16">Forget stale legacy systems. Built from the ground up with AI and automation, Talkdesk evolves with you, not against you. Whether you’re a small and mighty team or an enterprise of thousands of agents, Talkdesk is committed to your success, no matter the scale.</p>


<p class="text text--16">Driving innovation is at the heart of everything. Talkdesk delivers purpose-built, industry-specific CCaaS powered by agentic AI. Equip your agents with the latest capabilities, empowering them to provide amazing customer experiences.</p>


<p class="text text--14">Data is scoped to the Contact Center category. All reviews were collected as of March 03, 2025 <a href="https://www.g2.com/compare_reports/talkdesk-and-avaya-experience-platform-spring-2025?featured=talkdesk&amp;secure%5Bgated_consumer%5D=754a9452-6938-4011-9d84-95447711e79f&amp;secure%5Btoken%5D=06f08dc792e18e63a4c81e648bbec4f12eaa96d878b73f766b611f2213590e1b&amp;utm_campaign=gate-2063776" target="_blank">source</a>.</p>


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<p class="text text--16">Talkdesk delivers tangible business value. Our AI-powered platform isn’t just flexible and scalable; it’s an investment that makes sense. Say goodbye to cumbersome customizations and hello to accelerated CX ROI.</p>


Reduced abandonment rate to 12%

Autopilot empowering customer to a 89% self-service rate

$750k saved with improved efficiencies

Reduced after-call work to 93%

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<p class="text text--16">IDC MarketScape Worldwide Contact Center–as-a-Service Applications Software Vendor Assessment.</p>


See how BankUnited crushes CX with Talkdesk.

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<h6>“The impact on our seasonal operations has been remarkable; we’re now able to maintain high service standards even during the busiest times, from Black Friday through the entire holiday season.”</h6>
<p class="text text--16"><strong>Emily Wilson,</strong> Customer Experience Manager, Michaels</p>


<h6>“Our Talkdesk Customer Success Manager has played a crucial role in keeping the internal teams informed about new features and best practices. We are now able to empower our agents to efficiently address customer needs 24/7, which is important given the global nature of our business.”</h6>
<p class="text text--16"><strong>Jocelyn Ang,</strong> Sr Manager for Network Services and Collaboration, Medela</p>


<h6>“The breadth of experience Talkdesk had gave us the comfort and confidence that this is a standard, proven, and scalable platform…”</h6>
<p class="text text--16"><strong>Chris Hone,</strong> CIO, Fortem Solutions Limited</p>


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<p class="text text--16">Thanks - the Talkdesk Team.</p>

<p class="text text--16">Request a demo to see how AI can boost results for your business.</p>


	Talkdesk	Avaya Experience Platform
Ease of Use	91%	84%
Ease of Admin	88%	80%
Ease of Setup	87%	75%
Product as a Business Partner?	88%	78%

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Contact center getting disrupted?

Why Avaya users are switching to Talkdesk.

Future forward, future proof.

Innovation all day, every day.

Highly rated by verified users.

91%

84%

88%

80%

87%

75%

88%

78%

Real business value you can measure.

Reduced abandonment rate to 12%

Autopilot empowering customer to a 89% self-service rate

$750k saved with improved efficiencies

Reduced after-call work to 93%

How Talkdesk stacks up.

See how BankUnited crushes CX with Talkdesk.

Hear what Talkdesk customers say.

“The impact on our seasonal operations has been remarkable; we’re now able to maintain high service standards even during the busiest times, from Black Friday through the entire holiday season.”

“Our Talkdesk Customer Success Manager has played a crucial role in keeping the internal teams informed about new features and best practices. We are now able to empower our agents to efficiently address customer needs 24/7, which is important given the global nature of our business.”

“The breadth of experience Talkdesk had gave us the comfort and confidence that this is a standard, proven, and scalable platform…”

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