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Best Practices: Speech Analytics in the Contact Center

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Thanks - the Talkdesk Team.

Uncover the potential of AI-powered speech analytics. 
 
Speech analytics can glean critical insights from the torrent of unstructured voice data flowing through a contact center. Analysis of voice data has been the missing piece for monitoring what is happening in the contact center in real-time. There can be no digital transformation of the contact center without speech analytics.
It is no wonder that speech analytics is one of the fastest-growing call center technology segments. Speech analytics can analyze 100% of customer interactions to detect trends and emotions that might signal a problem. It can also empower agents in real-time and guide them to provide better service by improving their effectiveness and consistency.
With this whitepaper you’ll learn about:
<ul class="text text--16">
<li>How to understand customer sentiment and intent through AI.</li>
<li>Key benefits from AI-powered automations.</li>
<li>The steps to implement speech analytics in your contact center.</li>
</ul>

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Download the Best practices: Speech analytics in the contact center White Paper.

Best Practices: Speech Analytics in the Contact Center

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