Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

The Great Resignation and agent engagement with Zeus Kerravala

third

hero

<h3>Ups! Beim Laden Ihres Inhaltserlebnisses ist ein Problem aufgetreten.</h3>
This could result from one or more of several issues:

<ul class="text text--16">
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

With the addition of ‘the great resignation’ of the last six months contact centers are also facing challenges retaining talent. Our friend, Zeus Kerravala, Founder and Principal Analyst at ZK Research, considers the great resignation a great opportunity and we are thrilled to have him join us to talk about it.
During this conversation, Zeus will discuss:
<ul class="text text--16">
<li>Strategies for finding new talent while retaining existing agents.</li>
<li>How this new paradigm can transform your contact center.</li>
<li>Ways that you can use AI to shift the role of the agent.</li>
</ul>

Füllen Sie das Formular aus, um die Aufzeichnung anzusehen.

side_form

Zeus Kerravala

Peri McDonald

people

Maximize contact center efficiency: Empower peak performance with AI-powered assistance

Stärkung der Mitarbeiter in einem Contact Center im Gesundheitswesen

Contact Center-Masterclass: Wie man den Agenten-ROI maximiert und die Fluktuation reduziert

CX „Munch & Learn“ - Mit proaktivem Personalmanagement das Potenzial von Agenten mobilisieren

card_related

Register and watch the The Great Resignation and agent engagement with Zeus Kerravala Webinar.