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Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer

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Thanks - the Talkdesk Team.

<h4>SPEAKER: Tim Kyse, Vice President of Client Service and Support, Clickpay 
</h4>
At Clickpay, the peak of customer interactions occur in the first 7 business days of the month. Because of this, the company has to be creative about how it schedules agents and maintains high quality service levels through the remainder of the month. In this session, learn best practices to motivate your agents and leverage top performers by staffing your contact center to “peak” instead of “average.”

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The global state of CX 2023

Wie Banken durch CX den Weg zu Einlagensicherung, Wachstum und Rentabilität ebnen können

ChatGPT and the contact center of the future

Die Kunst des Machbaren: Chat GPT und andere Trends, die den Kundenservice im Einzelhandel verändern

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Watch the Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer Video.

Workforce Management: Utilizing Customer Service to Advocate the Voice of the Customer

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