Opentalk
Scaling Support Operations
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SPEAKER:
Jonathan Friesen, Operations Director, Jane Software
Over the past 5 years, Jane Software has scaled its Support team from the original co-founder to 51 agents using Talkdesk. In this session, learn how the company architected its network infrastructure to use Talkdesk effectively, and how it set-up staffing levels and schedules to handle customers’ calls.
