The future of patient experience: Unifying interactions in healthcare.
How to meet rising patient expectations in a healthcare contact center.
Healthcare providers are challenged with fragmented patient experiences that make it difficult to meet rising expectations for easy, seamless, and connected interactions. Although organizations have implemented a range of digital technologies as patients have more choices on their preferred communication channels, many leaders say that disjointed touchpoints are creating challenges.
Despite a desire to deliver a consistent and coordinated patient journey, most leaders report limited to no integration of their various patient engagement capabilities.
To learn more about unifying the patient experience in the healthcare contact center, check the full report.