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It’s the end of CX as we know it

By Tiago Paiva

Retail and Consumer Goods

Customer experience in retail: Strategies for improvement

By Celia Cerdeira

2025-07-17

Retail and Consumer Goods

Christmas in July: Why retailers need to start holiday prep now

By Michael Klein

2025-07-08

Retail and Consumer Goods

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

By Michael Klein

2025-05-13

Retail and Consumer Goods

How agentic AI stole the show at NRF

By Ed Durbin

2025-01-29

Retail and Consumer Goods

The power of hyper-personalized customer service in retail

By Ed Durbin

2025-01-09

Retail and Consumer Goods

Holiday shopping trends: 3 key insights for retailers

By Ed Durbin

2024-10-16

Retail and Consumer Goods

In the age of AI, data security is top of mind for consumers

By Ed Durbin

2024-07-26

Retail and Consumer Goods

A Talkdesk consumer survey reveals the ethical considerations of AI in retail

By Shannon Flanagan

2024-01-18

Retail and Consumer Goods

Retailers want the gift of AI shopping tech this holiday season

By Shannon Flanagan

2023-11-16

Retail and Consumer Goods

Talkdesk AI & Holiday Shopping survey reveals AI is Santa’s newest helper this holiday season

By Shannon Flanagan

2023-11-08

Retail and Consumer Goods

6 retail customer experience trends for 2023: From ChatGPT to sustainability

By Génesis Longo

2023-07-06

Retail and Consumer Goods

Retail customer service trends you need to know: From unified experiences to generative AI for retail

By Génesis Longo

2023-06-27

Artificial Intelligence

Customer experience. A better way.

Retail and Consumer Goods

Unified commerce and generative AI: Striking gold in retail customer service

By Génesis Longo

2023-05-23

Retail and Consumer Goods

How to improve FCR and increase customer loyalty

By Génesis Longo

2022-10-13

Retail and Consumer Goods

Contact center insights: The gold mine you didn’t know you had

By Liza Amlani

2022-09-01

Retail and Consumer Goods

Going from call-taking to money-making: Using contact centers to drive retail growth

By Génesis Longo

2022-07-20

Retail and Consumer Goods

How to instill a true partnership mentality in the retail provider community

By Vicki Cantrell

2022-07-06

Retail and Consumer Goods

How to drive an exceptional and connected retail customer experience

By Génesis Longo

2022-05-05

Retail and Consumer Goods

Retail cloud contact center migration kit: White paper, checklists, and blogs

By Génesis Longo

2022-03-18

Retail and Consumer Goods

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

By Génesis Longo

2022-03-03

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Talkdesk Blog

It’s the end of CX as we know it

See what else is new.

Customer experience in retail: Strategies for improvement

Christmas in July: Why retailers need to start holiday prep now

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

How agentic AI stole the show at NRF

The power of hyper-personalized customer service in retail

Holiday shopping trends: 3 key insights for retailers

In the age of AI, data security is top of mind for consumers

A Talkdesk consumer survey reveals the ethical considerations of AI in retail

Retailers want the gift of AI shopping tech this holiday season

Talkdesk AI & Holiday Shopping survey reveals AI is Santa’s newest helper this holiday season

6 retail customer experience trends for 2023: From ChatGPT to sustainability

Retail customer service trends you need to know: From unified experiences to generative AI for retail

Customer experience. A better way.

Unified commerce and generative AI: Striking gold in retail customer service

How to improve FCR and increase customer loyalty

Contact center insights: The gold mine you didn’t know you had

Going from call-taking to money-making: Using contact centers to drive retail growth

How to instill a true partnership mentality in the retail provider community

How to drive an exceptional and connected retail customer experience

Retail cloud contact center migration kit: White paper, checklists, and blogs

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail