Gen Z & customer service: The risks and opportunities

Gen-Z are the largest population and are pioneering the digital landscape with their preferences for all things fast, easy, and transparent. These preferences are translating into customer service expectations. The companies that can deliver on this are positioned to reap the rewards of lasting customer relationships–while those that can’t may find themselves answering for it on social media.

Join Jacqueline May, Director of Service at Goosehead, Kezia Downing, Associate Product Marketing Manager and resident Gen Zer at Talkdesk, and Antonio Gonzalez, Industry Insights Manager at Talkdesk for a panel discussion exploring the insights and their implications revealed in Talkdesk Research’s latest report, Winning Gen Z through exceptional customer service, including:

• The opportunities for business growth presented by Gen Z consumers.
• How to create and deliver service experiences that bolster Gen Z relationships.
• Investments needed in the contact center and its workforce to deliver service that will win Gen Z.