Press Release
Talkdesk named to KMWorld AI 100 list for second consecutive year
Innovation that eliminates knowledge gaps in customer service drives repeat recognition
PALO ALTO, Calif.—July 7, 2025—Talkdesk®, Inc., today announced it has been named to the 2025 KMWorld AI 100 list. This marks the second consecutive year Talkdesk has been recognized by KMWorld as a key company empowering intelligent knowledge management.
This year’s presentation of the KMWorld AI 100: The Companies Adopting Artificial Intelligence (AI) Technologies to Further Knowledge Management (KM) honors the vanguard of innovation in AI-powered knowledge management. The list recognizes pioneering solutions that not only address long-standing challenges in organizing and accessing organizational knowledge but that are fundamentally changing how enterprises conceptualize knowledge as a strategic asset. Talkdesk made this year’s list for demonstrating innovation and proven success in helping businesses easily and responsibly use generative AI (GenAI) and agentic AI to deliver exceptional customer experiences.
Driving this industry recognition are the company’s latest AI-powered innovations in Talkdesk Knowledge Management™. Talkdesk Knowledge Creator and Knowledge Scopes, announced earlier this year, empower organizations to automatically generate and refine knowledge base content and precisely manage information access. This ensures that live agents, AI agents, and self-service channels deliver consistently accurate and relevant answers.
“AI technologies are increasingly influencing the practice of knowledge management,” said Marydee Ojala, editor-in-chief of KMWorld. “Being able to use generative AI, in particular, to solve problems revolving around information access and knowledge sharing have the potential to increase productivity, lower costs, and provide better service. This year’s list of 100 AI companies reflects the growing power of AI.”
Inclusion in the KMWorld AI 100 builds on a series of awards and recognitions for Talkdesk in 2025. The company was honored with “Best AI-based Customer Experience Solution” from the 2025 Globee Awards for Artificial Intelligence; “Autonomous AI Agent of the Year” from the AI Breakthrough Awards; and has continuously earned high ratings in TrustRadius Top Rated Awards and G2’s Best Software Awards. This validation coincides with Talkdesk’s most significant innovation to date: the introduction of Talkdesk Customer Experience Automation (CXA), a new software category and platform of multi-agent AI that discovers, builds, orchestrates, and measures automation across the entire customer journey.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
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Talkdesk Public Relations