Changing consumer habits are presenting profound new opportunities for companies to establish loyal relationships–as well as risks of losing them. Loyalty is more dynamic than ever, and the companies that can meet both current and newly emerging consumer expectations for service and support will be positioned to build and maintain relationships that are deep, durable, and profitable.
Join Peri McDonald, VP of Customer and Partner Marketing at Talkdesk, Antonio Gonzalez, Industry Insights Manager at Talkdesk, and Sasha Verbitsky, Digital and Consumer Analytics Thought Leader as they explore and discuss the implications of insights revealed in Talkdesk Research’s latest report, The future of customer loyalty, including:
- How consumer behaviors with regards to loyalty are changing–and how this varies by generation.
- The major current, and emerging, drivers of consumer loyalty.
- What capabilities contact centers will need to create experiences that generate loyalty.
