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Market Study: Future of the contact center

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Thanks - the Talkdesk Team.

The contact center has changed, now it’s time to transform CX.
It’s no longer a question of if the contact center is valuable, it’s a question of how to achieve all that value—especially amidst the ever-changing landscape we are in today.
This CCW report will dive into the current state of affairs amongst contact center, customer experience, operations, digital strategy, and IT leaders, to get insight into how contact center strategies are changing to accommodate new customer behaviors and evolving engagement preferences. Topics covered include:
<ul class="text text--16">
<li>How will companies navigate tricky balances related to digital and voice-based engagement or automation and agent-led support?</li>
<li>What are the success-threatening pain points and game-changing strategies that can break or make both short and long term success?</li>
<li>What does the future hold for artificial intelligence (AI), and what are the priorities for contact centers in 2022 and beyond?</li>
</ul>
Download your free report to read through this extensive research and findings, plus walk away with best practices, technology recommendations, and case study examples.

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<h5>Découvrez comment les solutions de centre de contact de bout en bout de Talkdesk offrent une meilleure expérience. <a href="/fr-fr/request-demo/">Demandez une démonstration</a></h5>

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Download your free report to read through this extensive research and findings, plus walk away with best practices, and more.

Market Study: Future of the contact center

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Découvrez comment les solutions de centre de contact de bout en bout de Talkdesk offrent une meilleure expérience. Demandez une démonstration

Vous pourriez également être intéressé par :

Étude de marché 2023 : Tendances d'expérience client, défis et opportunités

L'état mondial de l'expérience client en 2023

ChatGPT and the contact center of the future

Unified Member Experiences: The next frontier of digital transformation in credit unions