Customer Experience Automation
The virtuous cycle is what makes Talkdesk CXA unique.
Drive hyper-automation across the customer journey.
Découvrir
Discover automation opportunities in every touchpoint.
CXA helps you uncover what matters most.
CONSTRUIRE
Build automations that deliver great CX.
Design AI Agents and intelligent workflows in minutes with CXA.
Talkdesk Automation Designer
Rapidly design automation workflows with clicks, not code.
Talkdesk Knowledge Management
Builds, curates, and integrates with unstructured data repositories to serve Al with contextualized answers.
ORCHESTRER
Orchestrate automations across all access points.
Coordinate front office, back office, and AI agents seamlessly.
MESURER
Measure the impact of CX Automation.
Measure outcomes, optimize results.
"Having experienced the power of Talkdesk AI, we’re excited by their innovation and our partnership. CXA is a testament to their leadership and our shared vision of redefining customer experience. AI is central to our growth, and Talkdesk remains instrumental in helping us achieve our goals."
Shawn Martin VP, Client Experience and Innovation at WaFd Bank.
Confiance et sécurité
Digne de confiance de par sa conception.
Safe and responsible AI, built with safeguards and human oversight, enabling confident scaling.
Garde-fous
Des politiques au niveau du système limitent ce que les agents IA peuvent dire ou faire, en imposant des limites alignées sur la tolérance au risque de l'entreprise.
Prompt controls
Administrators can configure how prompts are structured, shaping tone, style, and scope of AI behavior.
Toxicity detection
Automated filters screen every output for harmful, offensive, or non-compliant language before it reaches the customer.
Rédaction
Sensitive data, like personally identifiable information (PII) or account numbers, is automatically detected and masked in both inputs and outputs.
Human-in-the-loop (HITL)
Les équipes peuvent revoir, corriger et approuver les réponses de l'IA en fonction des besoins, ce qui permet une supervision sans ralentir l'automatisation.
Explore the power of multi-agent orchestration.
AI Agents work together to solve complex issues faster.
