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CX Innovators Showcase
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Kick-off 2025 with inspiration from CX leaders at top organizations, including BCLC, Collins Community Credit Union, and TireHub, who are innovating to deliver better customer experiences. As part of the 2024 class of CX Innovators, our speakers will share their experiences and advice on improving customer experience, workforce efficiency, operational effectiveness, and business growth. They will also discuss the importance of AI in propelling customer experience to new heights.
Descubra cómo:
BCLC disminuyó el tiempo medio de atención de llamadas en un minuto con Talkdesk AI.
Collins Community Credit Union redujo las tasas de abandono de llamadas en más del 50 % con agentes virtuales impulsados por Talkdesk Financial Services Experience Cloud™.
Tirehub utiliza Talkdesk Copilot™ para el resumen automático de llamadas, con lo que las notas de CRM pasaron de 200 a casi 2500 interacciones diarias.
Y consejos y trucos para mejorar su CX en 2025 de la mano de equipos de CX galardonados.
Prepare to elevate your customer experience strategy! Watch now to take your CX to new heights.
Amy Payne
VP, global events, regional, customer & partner marketing en Talkdesk
Martin Lampman
Director, customer support operations en BCLC
Brian Burton
Member contact center operations analyst en Collins Community Credit Union
Rachel Morris
Director of customer experience en TireHub
