Press Release

Talkdesk wins 2021 Excellence in Customer Service Award from Business Intelligence Group

Recognized as an Organization of the Year for partnering with enterprises to digitally transform their contact centers and unleash customer experience excellence

SAN FRANCISCO — April 26, 2021 — Talkdesk®, Inc., the leading cloud contact center for innovative enterprises, has been named a winner in the 2021 Excellence in Customer Service Awards presented by the Business Intelligence Group (BIG), earning recognition as an Organization of the Year for its Business Transformation Services (BTS).

Helping enterprises bring to life their own unique vision of the contact center of the future, the Talkdesk BTS model offers a strategic, long-term partnership approach. Through its BTS framework, Talkdesk addresses all stages along the customer journey including development of the CX business case and actionable execution plan; white-glove implementation of an end-to-end cloud CX platform; professional services to support and optimize CX initiatives; and customer success support for realizing and measuring the value of the CX investment. 

“Services are a strategic lever for our customers and vital to our customer-obsessed company value,” said Kieran King, chief customer officer, Talkdesk. “Talkdesk brings together the expertise, technology, and best practices to guide enterprises in setting their CX vision and enabling successful execution worldwide. The BIG award recognition provides further validation for how Talkdesk is supporting customers and empowering them to unleash their own customer experience excellence and turn it into a competitive advantage.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions. 

“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Maria Jimenez, chief operating officer, Business Intelligence Group. “It is our honor to recognize Talkdesk as they are leading by example and making real progress on improving the daily lives of so many.”

In addition to the Excellence in Customer Service award, Talkdesk also recently received its third consecutive 2021 BIG Innovation Award for Talkdesk CX Cloud, the industry’s first and only modern, global end-to-end customer experience solution. 

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

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About Talkdesk

Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contacts:

Talkdesk Public Relations

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