Users of trusted business technology reviews site score Talkdesk highest in key contact center categories
SAN FRANCISCO – Aug. 3, 2022 – TrustRadius has recognized Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, with two 2022 Summer Best of Awards for Relationship and Value for Price in the Contact Center category.
With a trScore of 8.7 out of 10 and over 500 verified reviews, Talkdesk emerged as a valuable player in the following areas:
- 9.0 out of 10 for live reporting
- 8.9 out of 10 for usability
- 9.4 out of 10 for call recording
- 9.0 out of 10 for quality management
“Talkdesk has won Summer Best of Awards for Best Value for Price and Best Relationship in the Contact Center category,” said Megan Headley, vice president of research, TrustRadius. “These awards are based entirely on feedback from their customers. Talkdesk is rated 8.7/10 for Implementation, and 96% of Talkdesk reviewers say they would buy the product again. Reviewers also praise Talkdesk for its competitive pricing and inclusion of enterprise-level features at starting price tiers.”
To win a Summer Best of Award, a nominated organization must receive a minimum of 10 TrustRadius reviews from January to June. Winners rank amongst the top three positions of their category. Extra vetting via textual review analysis is also performed by the TrustRadius research team. Based entirely on customer feedback, TrustRadius Best of Awards have never been influenced by analyst opinion or status as a TrustRadius customer. A detailed criteria breakdown on the methodology and scoring that TrustRadius uses to determine winners can be found here.
TrustRadius previously awarded Talkdesk the 2022 Top Rated Awards for Contact Center, Call Center Workforce Optimization, Call Recording, and VoIP.
Hear from verified Talkdesk users on how much they value Talkdesk customer experience solutions.
TrustRadius is the most trusted research and review platform for business leaders to find and select the right software for their needs. Decision-makers across industries rely on verified, peer-based guidance and research from TrustRadius. Vendors engage and convert high-intent buyers by telling their unique stories through rich reviews. Over 12 million visitors a year create and engage with high-quality review content and data on Trustradius.com. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.
- See Talkdesk named a Leader by Gartner in the 2021 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
- Hear directly from Talkdesk customers about why they selected Talkdesk CX CloudTM and the difference it has made in their contact centers
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk ist eine eingetragene Marke von Talkdesk, Inc. Alle Produkt- und Firmennamen sind Marken™ oder eingetragene® Marken ihrer jeweiligen Inhaber. Ihre Verwendung impliziert weder eine Zugehörigkeit zu diesen noch deren Zustimmung.