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Talkdesk-Bewertungen

Talkdesk-Bewertungen unserer Kunden.

Cloud Contact Center Industry

Talkdesk belegt Platz #1 in der Kategorie „Kundenerlebnis".

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Leader G2 Summer 2025

Von G2 als führendes Unternehmen im Bereich Contact Center Software eingestuft.

G2’s Contact Center Software Grid positions vendors based on two important factors: market presence and overall customer satisfaction. Talkdesk CX Cloud is recognized as a leader, owing to our emphasis on placing our customers first. Our speed of innovation and global footprint ensures businesses everywhere can deliver better customer experiences. And with an industry reputation for “white glove” support, our customers get a partner dedicated to their success.

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Kunden lieben Talkdesk.

Rated 8.2 out of 10 based on 679 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Zinhle Msibi

1 star2 star3 star4 star5 star

Talkdesk records your calls for you, and you can listen to them right after the call, if there's information you want to verify. You can get your QA markings/scores right on Talkdesk, and it has a direct link to the dashboard or Zendesk of the call that was marked.

Londeka Ndlovu

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Talkdesk has a positive impact on all agents when it comes to being effective and being updated with the quality evaluations and tracking daily calls. The app is easy to navigate, even a person with low computer skills can be able to use it.

Ayanda Mwandla

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We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Carlos Delgado Barcia

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Talkdesk allows us to specifically answer to each client and handle the day to day operations of a storage facility. To do this we need the ability to create a call flow customized to each location and Talkdesk has the capability to do that.

Christian Thurgood

1 star2 star3 star4 star5 star

It has helped agents to have feedback on what they need to improve on when it comes to interacting with customers on calls.

Ntombifuthi Zimba

1 star2 star3 star4 star5 star

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

Sanelisiwe Radebe

1 star2 star3 star4 star5 star

Talkdesk easily adapts to the evolving needs of sales and support teams and their end customers, driving customer lifetime value and loyalty. Talkdest also supports tickets to chat with an agent for help; it has all the support needed for both agents and clients that we deal with in our organization.

Smangele Hlongwa

Call-Center-Software-Vergleichsberichte.

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