De véritables défis.
Des résultats réels.

We handle all of our phone calls, chats, emails with Talkdesk. But the primary reason we're a customer is because that they are leading in the AI space in a way that is reliable, that isn't gonna hallucinate, that's measurable. I mean, we're we're literally jumping all in with them from an AI standpoint. The implementation team at Talkdesk was great. We had an immediate improvement, a twenty percent improvement in our service level. Whether it's automation, it's augmentation, application, there's so many different ways that we can use AI. And for our patients, how do we get them the best patient journey that they can have? We had great success. It was, I think, eleven hundred total members, and we had a third of those actually interacted with the AI agents. They picked up the call and actually spoke to it, asked questions, got positive answers. One of my biggest sticking points in working with any third party vendor is I want to speak to the architects. And that has been one of the best attributes of this cab experience. And having the executive team here to back it up means that the whole team is paying attention.