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Talkdesk Blog

Tiago Deep Purple

FEATURED BLOG

It’s the end of CX as we know it

By Tiago Paiva

See what else is new.

Building a secure AI agent: Combining LLM guardrails with traditional data protection

Technology and Innovation

Building a secure AI agent: Combining LLM guardrails with traditional data protection

By Yunjing Ma

5 CX shifts happening faster than you think

CXA

5 CX shifts happening faster than you think

Celia Cerdeira

By Celia Cerdeira

What is multi-agent orchestration? An overview

CXA

What is multi-agent orchestration? An overview

By Toussaint Celestin

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

CXA

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

By Munil Shah

Your automation strategy is lying to you

CXA

Your automation strategy is lying to you

Pedro Andrade Partner Tech Connect

By Pedro Andrade

Customer Experience Automation (CXA): The definitive guide

CXA

Customer Experience Automation (CXA): The definitive guide

By Toussaint Celestin

More tools won’t fix CX, smarter coordination will

CXA

More tools won’t fix CX, smarter coordination will

By Munil Shah

When travel hits turbulence, CX takes off

Travel and Hospitality

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

CXA

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

By Pedro Andrade

It’s the end of CX as we know it

CXA

It’s the end of CX as we know it

Leadership Tiago Paiva Purple

By Tiago Paiva

Closing the CX gap with AI for on-premises contact centers

CXA

Closing the CX gap with AI for on-premises contact centers

Antonio Veloso Purple

By António Veloso

AI in customer service: The ultimate guide

CXA

AI in customer service: The ultimate guide

Celia Cerdeira

By Celia Cerdeira

CXA

Customer Experience. Automated.

The power of hyper-personalized customer service in retail

Retail and Consumer Goods

The power of hyper-personalized customer service in retail

Ed Durbin

By Ed Durbin

Unleashing autonomy: Redefining customer experience with agentic AI

CXA

Unleashing autonomy: Redefining customer experience with agentic AI

Pedro Andrade Partner Tech Connect

By Pedro Andrade