How Effective Feedback Impacts Job Performance

By Shauna Geraghty

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Feedback and Job Performance

Effective feedback is critical to the success of each employee, team and company. It motivates employees to improve their job performance by enhancing ability, encouraging effort, and acknowledging results.

If included in a managerial strategy and given consistently, effective feedback can reduce employee mistakes, enhance performance and increase efficiency within the workplace. It is therefore critical that managers seeking to increase productivity and reduce costs provide effective feedback to their employees.

2 Functions of Feedback

Feedback is defined as giving information about performance. There are two functions of feedback in the workplace:

1. Instructional

The instructional function of feedback is to clarify roles and teach new behavior. This helpful guidance can ensure that employees and managers have a clear understanding of workplace expectations.

2. Motivational

The motivational function of feedback is to serve as a reward or as a promise of a reward. This type of feedback can enhance employee engagement and satisfaction with their work.

Instructional and motivational feedback are both critical in the workplace. Below is a list of possible outcomes that result from a manager giving effective feedback.

The Importance of Giving Effective Feedback

Providing effective feedback can have a major impact on the facilitation of desired outcomes in the workplace. It can contribute to:

  • Persistent effort
  • Learning and personal growth
  • Creativity and skill development
  • Improved job performance
  • Improved morale
  • Increased job satisfaction
  • Building and maintaining healthy professional relationships
  • Generating meaningful discussions
  • Establishing a shared understanding about goals and the standards of performance and achievement
  • Reducing uncertainty about what should be achieved and how it should be achieved
  • Communicating wider organizational requirements
  • Directing and motivating behavior

In order to be effective, feedback must be continual and should be part of a managerial strategy that includes goal setting and adequate rewards for performance:


Improving Individual Job Performance is a Continuous Process (Kreitner and Kinicki, 2006).

Providing effective feedback can be a complex and intricate process and is critical to each employee’s success. When executed properly, feedback can motivate, increase performance and increase workplace satisfaction. It is therefore critical that managers understand the basics of effective feedback in order to effectively provide it.

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Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.