Login

Partenaires

Support

Contactez-nous REGARDER UNE DÉMO

The Talkdesk blog.

Des informations, les tendances et les bonnes pratiques en matière d'expérience client.

Tiago Deep Purple

FEATURED BLOG

La CX ne sera plus jamais la même.

By Tiago Paiva

Voyez ce qu'il y a d'autre de nouveau.

Retail customer experience insights: Evolving CX from cost to growth

Retail et Biens de consommation

Retail customer experience insights: Evolving CX from cost to growth

Michael Klein Speaker

By Michael Klein

Customer experience transformation: A step-by-step guide

Tendances des centres de contact

Customer experience transformation: A step-by-step guide

Celia Cerdeira

Par Celia Cerdeira

Will AI replace people in customer service? Not anytime soon. Here’s why.

Tendances des centres de contact

Will AI replace people in customer service? Not anytime soon. Here’s why.

By Gene Marks

Travel customer experience (CX): What it is and why it matters

Tourisme et Hôtellerie 

Travel customer experience (CX): What it is and why it matters

Celia Cerdeira

Par Celia Cerdeira

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Retail et Biens de consommation

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Michael Klein Speaker

By Michael Klein

Celebrating the CX Innovators winners shaping customer experience

Assistance personnalisée

Celebrating the CX Innovators winners shaping customer experience

Amy Payne

By Amy Payne

AI agents for insurance: Redefining efficiency, experience, and scale

Services financiers et assurance

AI agents for insurance: Redefining efficiency, experience, and scale

Rahul Kumar

Par Rahul Kumar

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Santé et Social

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Patty Hayward

By Patty Hayward

Small business customer service: Strategies for success

Tendances des centres de contact

Small business customer service: Strategies for success

Celia Cerdeira

Par Celia Cerdeira

Copilot: From agent assist to agent empowerment

CXA

Copilot: From agent assist to agent empowerment

Pedro Andrade Partner Tech Connect

Par Pedro Andrade

3 customer service reports every small business should be using

Tendances des centres de contact

3 customer service reports every small business should be using

By Gene Marks

Why modernizing customer experience is really about people

Assistance personnalisée

Why modernizing customer experience is really about people

Carlo Bileci Speaker

By Carlo Bileci Jr.

Talkdesk CXA

Expérience client. Automatisée.

Conversational AI datasets to power agent performance

Technology and Innovation

Conversational AI datasets to power agent performance

By Aravind Ganapathiraju

Customer experience in SaaS: Strategies for CX improvement

Tendances des centres de contact

Customer experience in SaaS: Strategies for CX improvement

Celia Cerdeira

Par Celia Cerdeira

Building a secure AI agent: Combining LLM guardrails with traditional data protection

Technology and Innovation

Building a secure AI agent: Combining LLM guardrails with traditional data protection

By Yunjing Ma

5 CX shifts happening faster than you think

CXA

5 CX shifts happening faster than you think

Celia Cerdeira

Par Celia Cerdeira

10 strategies to transform CX into business growth

Assistance personnalisée

10 strategies to transform CX into business growth

Chris Hone Speaker

By Chris Hone

What is multi-agent orchestration? An overview

CXA

What is multi-agent orchestration? An overview

By Toussaint Celestin

What is sentiment analysis, and how can it improve customer experience?

Intelligence artificielle

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Customer data management (CDM): 10 best practices

Tendances des centres de contact

Customer data management (CDM): 10 best practices

Celia Cerdeira

Par Celia Cerdeira

5 trends redefining contact center KPIs

Tendances des centres de contact

5 trends redefining contact center KPIs

By Chris Swansiger

Insurance customer experience: Strategies for success

Services financiers et assurance

Insurance customer experience: Strategies for success

Celia Cerdeira

Par Celia Cerdeira

Customer experience in healthcare: How to improve patient satisfaction

Santé et Social

Customer experience in healthcare: How to improve patient satisfaction

Celia Cerdeira

Par Celia Cerdeira

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Tendances des centres de contact

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Ready to see the results for yourself?

Transformez la façon dont vous vous connectez avec vos clients, dont vous vous occupez d'eux et dont vous les ravissez, à tout moment et en tout lieu.