LIPINSKI TELEKOM expands availability of Talkdesk solutions in the DACH region and transitions its contact center operations to Talkdesk

The German telecommunications provider is reselling Talkdesk customer experience solutions to large enterprises and small and medium-sized companies across Germany, Austria, and Switzerland

PALO ALTO, Calif. and BERLIN — September 17, 2025 — Talkdesk®, Inc. today announced a non-exclusive partnership with LIPINSKI TELEKOM, enabling the German telecommunications provider to expand availability of Talkdesk customer experience (CX) solutions across the DACH region (comprising Germany, Austria, and Switzerland). 

This collaboration enables LIPINSKI TELEKOM to support its existing customer base, ranging from small businesses to large enterprises, in migrating to a future-ready, cloud-based Talkdesk CX platform. The telecommunications company recently signed its first customer to transition from legacy on-premises contact center solutions to Talkdesk’s artificial intelligence (AI)-powered cloud platform, enabling better CX across voice and digital channels.

LIPINSKI TELEKOM — a family-owned business founded in 1947 with 3,000 customers — is adopting Talkdesk CX Cloud™, the company’s flagship platform, for its customers as well as for the operation of its own contact center. LIPINSKI TELEKOM is leveraging Talkdesk Customer Experience Automation™ (CXA) and AI-powered virtual agents to automate, optimize, and scale service, sales, and support processes across the entire customer journey. 

As part of the offering, LIPINSKI TELEKOM will make Talkdesk Express™ — an enterprise-grade customer service solution for small businesses — available to small companies, helping them deliver the same exceptional customer service as large organizations without the complexity. This will enable LIPINSKI TELEKOM to provide advanced customer service tools that meet the unique needs of small organizations, offering user-friendly solutions that are quickly deployed and easily managed, without compromising on functionality or quality of customer service.

“We are genuinely excited about this partnership with Talkdesk. Both companies have a strong commitment to support enterprise communications in Germany and beyond in the DACH region. Together, we will give businesses of all sizes the tools they need to modernize, automate, and scale customer interactions effectively,” said Thilo Weise, chief executive officer at LIPINSKI TELEKOM. 

“Working with LIPINSKI TELEKOM is a major step for us in the DACH region,” said Niall Madden, regional vice president of channel in EMEA, at Talkdesk. “Their deep understanding of the local market, combined with our CX platform, means we can now help even more businesses, from small companies to large enterprises, truly improve how they serve their customers through AI and automation.”

Acerca de Talkdesk

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA) — a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.

En el núcleo de CXA se encuentra Talkdesk Data Cloud, que convierte las transcripciones, las grabaciones de llamadas, las notas de casos y los registros de clientes de todos los CRM y sistemas de registro, en conocimiento procesable en tiempo real. Esto permite que los agentes IA operen con un contexto completo, colaborando perfectamente para resolver problemas complejos de los clientes con rapidez, precisión y adaptabilidad.

Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.

Con la confianza de marcas globales y reconocida por su innovación continua, Talkdesk capacita a las organizaciones para aumentar los ingresos, reducir los costes y transformar la prestación de servicios mediante una automatización coordinada e impulsada por IA. Las empresas que aprecian a sus clientes utilizan Talkdesk.

Talkdesk es una marca registrada de Talkdesk, Inc. Todos los nombres de productos y empresas son marcas comerciales™ o marcas registradas ® de sus respectivos propietarios. El uso de los mismos no implica ninguna afiliación o respaldo por parte de los mismos.

About LIPINSKI TELEKOM

LIPINSKI TELEKOM headquartered in Berlin with additional offices in Hamburg, Kassel, Cologne, and Munich, provides with its team of about 50 highly qualified professionals tailored consulting, development, implementation, and ongoing support for digital communication systems – ranging from classic telephony infrastructures to modern digital workplace solutions.

For over 30 years, LIPINSKI TELEKOM has built a reputation as a trusted provider of secure, flexible, and cost-efficient communication solutions. LIPINSKI TELEKOM specializes in telephony and contact center systems, video communication, collaboration platforms, network technology, and innovative cloud-based solutions. 

Driven by innovation, continuous learning, and a strong service culture, LIPINSKI TELEKOM supports its customers and actively shapes the future of digital business communication for midsize companies, large enterprises, and the public sector.

Contactos para los medios de comunicación:

Talkdesk Public Relations

[email protected]