customer stories
Empowering Exceptional Service Through AI Innovation.
USE CASE
Service & Support
INDUSTRY
Government & Education
KEY METRIC
↑ Increased productivity by 30%
↓ $25,000 savings through voluntary time off
Ninefold Transforms Customer Support with AI-Powered Innovation.
Ninefold powers customer service for a network of pest control companies, supporting around 40,000 active customers. It acts as a centralized hub for operations while allowing its partners to deliver services locally.
"We're deeply invested in technology and excited about AI's potential. Our goal is an environment where automation supports and enables our agents to create a superior customer experience."
Kelly Kirkham Director, Operations, Ninefold
Ninefold adopted the Talkdesk AI-powered customer experience automation platform—transforming its approach from reactive support to proactive service management.
With automation, intelligent routing, and real-time insights now embedded into daily workflows, Ninefold saw immediate results. Talkdesk Copilot™ boosted agent productivity by 30%, while Workforce Management™ brought clarity to staffing, saving $25,000 through voluntary time off. Backed by Customer Experience Analytics™, Ninefold gained deep visibility into customer sentiment and service performance—leading to satisfaction scores as high as 4.9 out of 5 and 93% of interactions leaving customers feeling positive.
