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The Talkdesk blog.

Perspectivas sobre la experiencia del cliente, tendencias y mejores prácticas.

Tiago Deep Purple

BLOG DESTACADO

Es el Fin de la CX Tal y Como la Conocemos

By Tiago Paiva

Ver otras novedades.

Top 6 customer experience automation (CXA) trends to watch in 2026

CXA

Top 6 customer experience automation (CXA) trends to watch in 2026

By Munil Shah

Retail customer experience trends for 2026

Comercio Minorista y Bienes de Consumo

Retail customer experience trends for 2026

Michael Klein Speaker

By Michael Klein

Insurance customer experience transformation from the front line

Asistencia Personalizada

Insurance customer experience transformation from the front line

By Karin Martin

Omnichannel routing: What it is and how it works

Tendencias en Centros de Contacto

Omnichannel routing: What it is and how it works

Celia Cerdeira

Por Celia Cerdeira

Imagine losing 19%–32% of your customers: How AI disrupted holiday shopping

Comercio Minorista y Bienes de Consumo

Imagine losing 19%–32% of your customers: How AI disrupted holiday shopping

Michael Klein Speaker

By Michael Klein

Digital customer service: What it is and how it works

Inteligencia artificial

Digital customer service: What it is and how it works

Celia Cerdeira

Por Celia Cerdeira

What is customer perception? Definition, types, and how to improve

Tendencias en Centros de Contacto

What is customer perception? Definition, types, and how to improve

Celia Cerdeira

Por Celia Cerdeira

AI knowledge management: Definition, features, and benefits

CXA

AI knowledge management: Definition, features, and benefits

Celia Cerdeira

Por Celia Cerdeira

Customer experience automation (CXA) platforms: What to look for in a vendor

CXA

Customer experience automation (CXA) platforms: What to look for in a vendor

Celia Cerdeira

Por Celia Cerdeira

AI in customer experience: Benefits, examples, and best practices

CXA

AI in customer experience: Benefits, examples, and best practices

Celia Cerdeira

Por Celia Cerdeira

Retail customer experience insights: Evolving CX from cost to growth

Comercio Minorista y Bienes de Consumo

Retail customer experience insights: Evolving CX from cost to growth

Michael Klein Speaker

By Michael Klein

Customer experience transformation: A step-by-step guide

Tendencias en Centros de Contacto

Customer experience transformation: A step-by-step guide

Celia Cerdeira

Por Celia Cerdeira

Talkdesk CXA

Experiencia del Cliente Automatizada

MÁS INFORMACIÓN

Will AI replace people in customer service? Not anytime soon. Here’s why.

Tendencias en Centros de Contacto

Will AI replace people in customer service? Not anytime soon. Here’s why.

By Gene Marks

Travel customer experience (CX): What it is and why it matters

Viajes y Hoteles

Travel customer experience (CX): What it is and why it matters

Celia Cerdeira

Por Celia Cerdeira

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Comercio Minorista y Bienes de Consumo

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Michael Klein Speaker

By Michael Klein

Celebrating the CX Innovators winners shaping customer experience

Asistencia Personalizada

Celebrating the CX Innovators winners shaping customer experience

Amy Payne

By Amy Payne

AI agents for insurance: Redefining efficiency, experience, and scale

Servicios financieros y seguros

AI agents for insurance: Redefining efficiency, experience, and scale

Rahul Kumar

Por Rahul Kumar

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Asistencia sanitaria y ciencias de la vida

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Patty Hayward

By Patty Hayward

Small business customer service: Strategies for success

Tendencias en Centros de Contacto

Small business customer service: Strategies for success

Celia Cerdeira

Por Celia Cerdeira

Copilot: De la asistencia al agente a su empoderamiento

CXA

Copilot: De la asistencia al agente a su empoderamiento

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

3 customer service reports every small business should be using

Tendencias en Centros de Contacto

3 customer service reports every small business should be using

By Gene Marks

Why modernizing customer experience is really about people

Asistencia Personalizada

Why modernizing customer experience is really about people

Carlo Bileci Speaker

By Carlo Bileci Jr.

Conjuntos de datos de IA conversacional para potenciar el rendimiento de los agentes

Tecnología e innovación

Conjuntos de datos de IA conversacional para potenciar el rendimiento de los agentes

By Aravind Ganapathiraju

Customer experience in SaaS: Strategies for CX improvement

Tendencias en Centros de Contacto

Customer experience in SaaS: Strategies for CX improvement

Celia Cerdeira

Por Celia Cerdeira

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