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Talkdesk Blog

Tiago Deep Purple

FEATURED BLOG

Es el Fin de la CX Tal y Como la Conocemos

By Tiago Paiva

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What is multi-agent orchestration? An overview

Inteligencia artificial

What is multi-agent orchestration? An overview

By Toussaint Celestin

What is sentiment analysis, and how can it improve customer experience?

Inteligencia artificial

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Customer data management (CDM): 10 best practices

Tendencias en Centros de Contacto

Customer data management (CDM): 10 best practices

Celia Cerdeira

Por Celia Cerdeira

5 trends redefining contact center KPIs

Tendencias en Centros de Contacto

5 trends redefining contact center KPIs

By Chris Swansiger

Insurance customer experience: Strategies for success

Servicios financieros y seguros

Insurance customer experience: Strategies for success

Celia Cerdeira

Por Celia Cerdeira

Customer experience in healthcare: How to improve patient satisfaction

Asistencia sanitaria y ciencias de la vida

Customer experience in healthcare: How to improve patient satisfaction

Celia Cerdeira

Por Celia Cerdeira

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Tendencias en Centros de Contacto

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Customer experience automation in B2B SaaS starts with a data cloud

Inteligencia artificial

Customer experience automation in B2B SaaS starts with a data cloud

By Munil Shah

Su estrategia de automatización le está mintiendo

Inteligencia artificial

Su estrategia de automatización le está mintiendo

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

Experiencia de cliente en retail: Estrategias de mejora

Comercio Minorista y Bienes de Consumo

Experiencia de cliente en retail: Estrategias de mejora

Celia Cerdeira

Por Celia Cerdeira

Guía de la experiencia del cliente (CX) en banca: Estrategias y oportunidades de optimización

banking

Guía de la experiencia del cliente (CX) en banca: Estrategias y oportunidades de optimización

Celia Cerdeira

Por Celia Cerdeira

Análisis de voz para el centro de contacto: Una guía completa

Tendencias en Centros de Contacto

Análisis de voz para el centro de contacto: Una guía completa

Celia Cerdeira

Por Celia Cerdeira

Inteligencia artificial

Experiencias del cliente. A better way.

Customer experience automation: The definitive guide

Inteligencia artificial

Customer experience automation: The definitive guide

By Toussaint Celestin

Christmas in July: Why retailers need to start holiday prep now

Comercio Minorista y Bienes de Consumo

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

Inteligencia artificial

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is contact center software and how does it work?

Tendencias en Centros de Contacto

What is contact center software and how does it work?

Celia Cerdeira

Por Celia Cerdeira

What is a virtual agent? A comprehensive guide

Inteligencia artificial

What is a virtual agent? A comprehensive guide

Celia Cerdeira

Por Celia Cerdeira

When travel hits turbulence, CX takes off

Viajes y Hoteles

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

Inteligencia artificial

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

11 ways to improve customer experience (CX)

Tendencias en Centros de Contacto

11 ways to improve customer experience (CX)

Celia Cerdeira

Por Celia Cerdeira

Es el Fin de la CX Tal y Como la Conocemos

Inteligencia artificial

Es el Fin de la CX Tal y Como la Conocemos

Tiago Paiva, Talkdesk CEO & Founder

Por Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Tendencias en Centros de Contacto

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

Por Celia Cerdeira

How AI is reshaping healthcare’s front door

Asistencia sanitaria y ciencias de la vida

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

How AI agents elevate—not eliminate—contact center agents

Inteligencia artificial

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin