Press Release
Talkdesk Customer Care wins Silver Stevie Award for leading the artificial intelligence revolution in customer experience
The International Business Awards recognizes Talkdesk for leveraging its own artificial intelligence solutions to lead the way in customer experience automation
PALO ALTO, Calif. —August 20, 2025—Talkdesk®, Inc. today announced it has been named the winner of a Silver Stevie® Award in the Customer Service Department of the Year category in The 22nd Annual International Business Awards® (IBAs). This recognition highlights the company’s commitment to delivering customer service excellence and its leadership in customer experience automation (CXA) solutions.
The International Business Awards are the world’s premier business awards program. The 2025 IBAs received nominations from organizations and individuals in 78 nations and territories. More than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration. Stevie Award winners were determined by the average scores of more than 250 executives worldwide, who participated in the judging process in May to July.
The Talkdesk Customer Care team was recognized for “Leading the AI Revolution in Customer Experience.” This win marks another significant achievement for the team, which was also honored with the Transformation of the Year award at the 2025 Excellence in Customer Service Awards for its approach to advancing artificial intelligence (AI)-powered customer experience (CX). A driver of this success has been the Talkdesk Customer Care team’s strategic adoption of Talkdesk CXA solutions, including Talkdesk Autopilot™, Talkdesk Copilot™, and Talkdesk Customer Experience Analytics™, to expand self-service options, expedite live support, automate quality management, and proactively uncover areas for improvement. These internal deployments have demonstrated the product’s effectiveness, enabling automation to fully contain and resolve 30% of support tickets without human intervention, and contributing to an average 95% customer satisfaction (CSAT) score.
A judge’s comment for the Stevie Award submission noted, “Talkdesk’s entry is a standout in every sense—strategic, visionary, and operationally tight. It’s not just about delivering customer service; it’s about transforming what customer care means in the age of AI.”
“This award underscores our Customer Care team’s efforts and commitment to every customer, and our mission to lead AI transformation in the CX space,” said Brian Starcher, senior vice president of customer care at Talkdesk. “Talkdesk is not just a provider of AI-powered CX solutions; we are living proof of their impact, and we are committed to helping our customers achieve that same success with us.”
“The 2025 International Business Awards have set a new benchmark for excellence,” said Maggie Miller, president of the Stevie Awards. “Our winners have demonstrated remarkable ambition and achievement in reaching their goals. We congratulate them on their well-earned recognition and look forward to honoring them on stage in Lisbon on October 10.”
Winners will be celebrated during a gala banquet at the Corinthia Hotel in Lisbon, Portugal, on Friday, October 10, 2025.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, and the Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like retail, healthcare, financial services, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
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Talkdesk Public Relations