Login

Partners

Support

Pricing
Contact SalesRequest Demo

Talkdesk US Only Support

Talkdesk Partners

Overview

US Only Support ensures that product support tickets will be assigned to US-based analysts.

Support Policy

  • Severity level 1 (Critical) issue support is available 24 hours a day in the United States only.

  • Severity level 2-4 (High, Medium, Low) issue support is available from 8:00 AM to 8:00 PM EST Monday through Friday in the United States only. After 8pm eastern standard time, you can submit non-emergency issues through the Support portal to be addressed the next business day.

  • Talkdesk shall use commercially reasonable efforts to respond to support requests within the time frames described in the table below.

Talkdesk technical personnel who are located outside of the U.S. may be assigned to assist the U.S. assigned resource in order to perform essential troubleshooting and code-level analysis as needed, which may involve Customer Data access. 

Talkdesk may reasonably update these terms.