Talkdesk Identity

Did you know, self-service authentication with voice biometrics is a proven best-practice to reduce customer frustration? Before voice biometrics, customers fumbled around trying to remember passwords or the answers to security questions they may have set up years ago. Now, customers only need their voice as their password to be immediately routed to the best channel to resolve their issue. With voice biometrics each customer creates a unique voice print by recording a simple phrase. Every time that customer calls into the contact center their identity is verified by matching their voice to the individual identifying factors taken from that phrase. Self-service authentication with voice biometrics provides a safe and frictionless experience that lets your customers protect their data with their voice. No more passwords. No more PINs. No more frustrated customers or agents. And with additional capabilities like phone and email validation Talkdesk Identity can prevent your agents from falling victim to social engineering attacks. If a fraudster is calling with a burner phone or a phone number used in previous scams your agents will immediately see that the call is potentially suspicious and can enact the proper security protocols. Whether you're looking for a better way to provide an exceptional customer experience or a better way to decrease average handle time and detect and prevent fraud across your contact center Talkdesk Identity is the right choice.