Talkdesk Commerce Orchestration

Commerce is evolving faster than ever. Customers expect answers instantly. Service that feels personal, and shopping experiences that just flow. But for retailers, the journey is anything but simple. Carts are abandoned. Orders get delayed. Loyalty is compromised. Revenue declines. Systems don't talk to each other. AI works in silos, and customers feel the friction. That's why we built Talkdesk Commerce Orchestration, the AI powered engine that connects every moment of the customer journey. Powered by Talkdesk CXA, Commerce Orchestration leverages multi agent orchestration to bring together conversations, commerce systems, and automation into one intelligent retail layer. It starts with product discovery, AI that understands what shoppers want, compares options, and guides them toward the perfect product. It rescues abandoned carts with proactive outreach, personalized incentives, and smart upsell opportunities that increase conversion and average order value. And when they're ready, Commerce Orchestration completes the purchase right in the conversation with secure seamless checkout. Behind the scenes, the CXA Data Cloud connects to your order management, warehouse management, and delivery partners to automate order tracking, delivery updates, and even returns and exchanges. After delivery, it keeps the relationship going with personalized follow ups, loyalty nudges, and replenishment prompts. And when a human touch is needed, associates step in with full context, guided workflows, and policy aware recommendations. The result? Faster resolutions, lower operational effort, happy customers, and smarter, more connected retail experiences. Talkdesk Commerce Orchestration, powered by CXA. Automate the work. Accelerate the experience.