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TALKDESK BLOG

C'est la fin de l'expérience client telle que nous la connaissons

Par Tiago Paiva

Tiago Deep Purple

Voyez ce qu'il y a d'autre de nouveau.

Christmas in July: Why retailers need to start holiday prep now

Retail et Service à la clientèle

Christmas in July: Why retailers need to start holiday prep now

Michael Klein Speaker

By Michael Klein

More tools won’t fix CX, smarter coordination will

Intelligence artificielle

More tools won’t fix CX, smarter coordination will

By Munil Shah

What is a virtual agent? A comprehensive guide

Intelligence artificielle

What is a virtual agent? A comprehensive guide

Celia Cerdeira

Par Celia Cerdeira

When travel hits turbulence, CX takes off

Voyages et Hôtellerie

When travel hits turbulence, CX takes off

Michael Klein Speaker

By Michael Klein

The end of monolithic AI: Here's why you really need a multi-agent architecture

Intelligence artificielle

The end of monolithic AI: Here's why you really need a multi-agent architecture

Pedro Andrade Partner Tech Connect

Par Pedro Andrade

11 ways to improve customer experience (CX)

Tendances des centres de contact

11 ways to improve customer experience (CX)

Celia Cerdeira

Par Celia Cerdeira

C'est la fin de l'expérience client telle que nous la connaissons

Intelligence artificielle

C'est la fin de l'expérience client telle que nous la connaissons

Tiago Paiva, Talkdesk CEO & Founder

Par Tiago Paiva

Contact center management: Skills, tips, and strategies for success

Tendances des centres de contact

Contact center management: Skills, tips, and strategies for success

Celia Cerdeira

Par Celia Cerdeira

How AI is reshaping healthcare’s front door

Santé et Social

How AI is reshaping healthcare’s front door

Patty Hayward

By Patty Hayward

How AI agents elevate—not eliminate—contact center agents

Intelligence artificielle

How AI agents elevate—not eliminate—contact center agents

By Toussaint Celestin

Are your contact center KPIs outdated?

Tendances des centres de contact

Are your contact center KPIs outdated?

By Clayton Lougée

How to improve customer service: A step-by-step guide

Tendances des centres de contact

How to improve customer service: A step-by-step guide

Celia Cerdeira

Par Celia Cerdeira

Intelligence artificielle

Expérience client. Une meilleure façon de faire.

Top 5 takeaways for successful change management in healthcare

Assistance personnalisée

Top 5 takeaways for successful change management in healthcare

Mitch Mann Purple

By Mitch Mann

Closing the CX gap with AI for on-premises contact centers

Intelligence artificielle

Closing the CX gap with AI for on-premises contact centers

Antonio Veloso Purple

By António Veloso

A guide to contact center quality assurance

Tendances des centres de contact

A guide to contact center quality assurance

Celia Cerdeira

Par Celia Cerdeira

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Retail et Service à la clientèle

Retail's next CX frontier: From contact center efficiency to intelligent experience hubs

Michael Klein Speaker

By Michael Klein

Contact center analytics: The ultimate guide

Tendances des centres de contact

Contact center analytics: The ultimate guide

Celia Cerdeira

Par Celia Cerdeira

First call resolution (FCR): What it is and how to improve it

Tendances des centres de contact

First call resolution (FCR): What it is and how to improve it

Celia Cerdeira

Par Celia Cerdeira

What is customer service automation and how does it work?

Tendances des centres de contact

What is customer service automation and how does it work?

Celia Cerdeira

Par Celia Cerdeira

Unlocking enterprise-level CX for small businesses

Direction

Unlocking enterprise-level CX for small businesses

Tiago Paiva, Talkdesk CEO & Founder

Par Tiago Paiva